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Lagos Boat Tours: Dispute Resolution

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RAL: Alternative Resolution of Consumer Disputes

What are Alternative Dispute Resolution Entities for Consumer Disputes?

These are primarily Consumer Conflict Resolution Centers that resolve disputes through mediation, conciliation, and arbitration, either for free or at reduced costs. They provide free information on consumer issues and offer consumers the opportunity to turn to official entities for assistance in resolving or guiding conflicts before resorting to legal proceedings in courts.

Alternative dispute resolution is typically less expensive, less formal, and faster than the judicial process.

In the event of a dispute, the consumer can resort to these dispute resolution entities:

Algarve Region

CIMAAL – Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo (Information, Mediation, and Arbitration Center for Consumer Conflicts in the Algarve)

Address: Avª. 5 de Outubro, nº. 55, R/C Dtº.
8000-075 Faro, Portugal
Telephone: +351 289 823 135 (9:00 – 13:00 | 14:00 – 17:00 Monday to Friday)


E-mail: [email protected]


More information at the Consumer Portal:

Law No. 144/2015, of September 8

Other Regions


CICAP (Consumer Information and Arbitration Center of Porto):


CACRC (Arbitration Center for Consumer Conflicts in Coimbra):


CACCL (Consumer Conflict Arbitration Center of Lisbon):


CNIACC (National Center for Information and Arbitration of Consumer Conflicts)


CACCRAM (Consumer Conflict Arbitration Center of the Autonomous Region of Madeira)

European Union

The European Union has created a website to help consumers submit their complaints about any disputes they are involved in.